Reference

tokyo77 Legal Framework for Indonesian Accounts

The legal terms on tokyo77 set out what we collect, how we protect your account data, and what rights you hold when using our lobby — from wallet…

Account PolicyData Retention RulesCookie DisclosureContact RightsDANA & QRIS Scope

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What Our Terms Actually Cover

tokyo77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern every interaction between you and the tokyo77 platform: account registration, wallet linking, session cookies, and the data we retain after a transaction clears. When you connect a local wallet such as OVO or GoPay, we log the transaction reference and timestamp — nothing

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more — to verify the deposit on our end. Bank transfer and virtual account deposits via BCA, BRI, Mandiri or BNI follow the same retention window: 90 days for active dispute resolution, then anonymised for internal reporting. We do not sell your personal data to third
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parties. Eligibility to hold an account depends on local law, and we ask you to confirm that status during phone verification before account access is granted. If your region's rules change, we will notify you by the contact address on file within 14 days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About Policy Matters

If you need to raise a data request, query a retained record, or flag a policy concern, our support team handles legal queries separately from general account help.

Live Chat Available 08.00–23.00 WIB daily. Start a chat from the account page and select 'Legal & Privacy' from the topic menu to route your query directly.

Email Support Send legal or data requests to our support address. Include your registered phone number and query type. Responses land within one business day.

In-Account Ticket Log in, navigate to Settings, then Help Centre, and open a ticket tagged 'Policy Request'. Status updates appear in your notification tray.

HOW WE HANDLE YOUR DATA

Account Security, Cookies and Your Right to Request Changes

We use industry-standard encryption on all account sessions and wallet handshakes. Cookie consent is managed at first visit and can be revised from your browser or the Privacy tab in Settings at…

Session Encryption

Every login session on tokyo77 runs over TLS 1.3. Your account credentials and wallet status are never transmitted in plain text, including on mobile connections in Jakarta or Surabaya.

Cookie Management

We set functional and analytics cookies only. You can withdraw cookie consent from the Privacy tab in your account Settings; functional cookies needed for wallet status will remain active.

Data Retention Window

Personal data tied to an active account is held for the duration of your relationship with us plus 90 days. Closed accounts are anonymised within 30 days of closure confirmation.

Right to Access

You may request a copy of the personal data we hold on your account at any time. Submit the request via live chat or email and we will deliver a structured export within five business days.

Right to Correct

If your name, phone number, or contact address on file is incorrect, open a ticket tagged 'Profile Correction'. Verified changes take effect within 24 hours of identity confirmation.

Account Closure Path

To close your account and trigger data anonymisation, contact support via live chat or email. We will confirm the closure in writing and confirm when anonymisation is complete.

Legal FAQs for tokyo77 Account Holders

Common questions about your legal standing, data rights and policy access on tokyo77 — answered directly so you can move forward with confidence.

Yes. Access to our platform depends on local law. We ask you to confirm your eligibility during phone verification before account access is granted, and we review regional rules as they change.

We log the transaction reference, cleared amount, and timestamp. No wallet credential or card detail is stored on our servers. QRIS references are purged after 90 days on the same schedule as other local rails.

Contact us via live chat (08.00–23.00 WIB) or email and ask for a data export. Include your registered phone number. We deliver a structured export within five business days of verifying your identity.

Open a ticket tagged 'Profile Correction' through the Help Centre in Settings or via live chat. Once we verify your identity, the corrected details take effect within 24 hours.

Closed accounts are anonymised within 30 days of closure confirmation. During those 30 days we retain records solely to resolve any outstanding disputes, then anonymisation removes all personal identifiers.

Your cookie settings live in the Privacy tab inside account Settings. You can withdraw analytics cookie consent at any time; functional cookies required for wallet and session status will stay active regardless.

Raise it through the in-account ticket system or live chat and tag it 'Policy Request'. We will review the record, correct any verified inaccuracy, and send written confirmation once the change is applied.

tokyo77 Legal Framework for Indonesian Accounts

How to Contact Us About Policy Matters

Account Security, Cookies and Your Right to Request Changes

Session Encryption

Cookie Management

Data Retention Window

Right to Access

Right to Correct

Account Closure Path

Legal FAQs for tokyo77 Account Holders

01 Does eligibility to use tokyo77 depend on where I live in Indonesia?

02 What personal data does tokyo77 collect when I link DANA or QRIS?

03 How do I request a copy of the data tokyo77 holds on my account?

04 Can I ask tokyo77 to correct or update my account details?

05 How long does tokyo77 keep my transaction records after I close my account?

06 Where can I find and update my cookie preferences on tokyo77?

07 What should I do if I think tokyo77 holds incorrect data about me?

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